After-sale service
After you receive your products, Retevis Solutions offer 24 months of radio repair for free. Radio accessories enjoy 6 months repair warranty, except earpieces enjoy 3 months warranty, from the date of the first customer’s receipt.
Beyond the warranty period: We still offer to maintain service. buyers are required to afford the corresponding costs.
Who is Covered?
This warranty extends only to the first consumer purchaser. and is not transferable. Also please offer your order ID and your complete Recipient's Name (this is essential), when you contact us for a warranty.
How to Obtain Warranty Service or Other Information?
To obtain service or information. please email info@retevis.com ,we will reply to you within 24 working hours.
Exclusions From Warranty Coverage
- Normal Wear and Tear
- Abuse & Misuse: like improper operation. storage. accident or neglect. such as physical damage (cracks. scratches. etc.) to the surface of the Products. contact with liquid. water. rain. extreme humidity or heavy perspiration. sand. dirt or food; extreme heating. other acts which are not the fault of Retevis solutions products.
- Use of Non-Retevis branded Products and Accessories: Defects or damage that result from the use of Non-Retevis branded or certified products. accessories. software or other equipment.
- Unauthorized Service or Modification: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Retevis solutions or its authorized service centers.
- Purchase that with no proof to show you are the first purchase customer. such as customer name, order ID. transaction detail. etc
- Free gifts such as earpieces,including those not in the repair warranty.
Warranty Policy
Radio Solutions
Retevis Solutions provides lifetime technical support for all Radio Solutions purchased from the Retevis Solutions website. The walkie talkies, repeaters, accessories, etc. in Radio Solutions enjoy the same after-sales guarantee and support as normal orders on the website.
Walkie-talkie and Repeater
Warranty Time:
Your Retevis walkie talkie and repeaters have 24 monthly Warranty from the date of purchase.
Your Retevis Accessories in the original box (except Earpiece) have 6 months warranty-free repair from the date of purchase.